To analyse your knowledge and collaboration toolset, start with evaluating it across two dimensions.

1. Audience and sources - How easy is it to identify your knowledge source and intended audience?

2. Content, questions and insights - How easy is it to define your content’s insights and/or questions you seek to answer?

This analysis yields a 2 x 2 matrix like the one above. Let’s dive deep into each part of the matrix.

Once you’ve completed this exercise, you’ll discover how you can improve your knowledge sharing infrastructure. The toolset should ideally have coverage across all four quadrants. This system audit can help you propose an investment roadmap to your company. It can also give executives the information they need to prioritise investments.